Kids Line: phone line for child emergencies
Child unwell, but doctor's practice closed? The Kids Line provides quick medical advice over the phone. Paediatric nurses and doctors are available to take calls day and night.
The advantages for you
- Immediate consultation with medical professionals on 0800 44 43 33.
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Kids Line often removes the need to see someone in person in an emergency.
- 24/7 medical advice for children under 18. A separate free 24-hour medical advice service is available to adults.
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The matter can often be dealt with completely over the phone or you can visit your doctor the next day.
How the Kids Line helps in child emergencies
Whether in the middle of the night or during a holiday: The Kids Line provides clear answers straight away, telling you whether your child should be treated at home, by a doctor or in hospital.
Medical advice for children and young adults
You can call the Kids Line for medical advice by phone 24/7, no matter where you are. Paediatric nurses and doctors will discuss the best treatment for your child with you.
What to do when your child feels unwell?
The model of basic insurance chosen for your child determines the first point of contact when they fall ill. myCSS makes things even easier: You can see straight away who to turn to for help when your child isn't feeling well. No matter which model you have chosen for your child, you can always consult the professionals on the Kids Line.
FAQs
Yes. The medical advice service is free for persons under 18 who are insured with CSS. However, depending on your network provider, you may be charged for the call or for data usage. A separate free 24-hour medical advice service is available to adults.
Advice provided by the Kids Line has only been free of charge to under 18s insured with CSS since 4 February 2025. However, your phone provider may charge you a connection fee.
